I. PURPOSE
Renewal Services Associate (RSA) supports sales productivity by providing renewal cost computation to the Account Managers. RSA Collaborates with sales, technical support and internal resources, principals, and distributors to ensure renewal proposal will accurately address customer needs.
II. DUTIES AND RESPONSIBILITIES
- Work on deals assigned to the sales team supported which includes TOR and RFPs completion
- Proactively provide unsolicited renewal computation for expiring contracts
- Ensure completion and accuracy of renewal computation submitted to AM updates.
- Closely coordinate with AM for deal updates.
- Properly turn-over closed deal to ensure service deliverables will be executed in a timely manner.
III. QUALIFICATIONS
A. Minimum Education
- A graduate of any 4-year course
B. Minimum Experience/Training
- Proficient in MS Office Applications (Word, Excel, PowerPoint)
- Experience in Pre-Sales Services is an advantage
C. Competency
- Has attention to details and problem-solving capabilities
- Has the ability to work under pressure and can work effectively and independently
- Has good written and verbal communication skills
- Has good interpersonal skill that creates positive relationship with colleagues and clients
- Has service-oriented personality
IV. WORKING CONDITIONS
- Safe Working Conditions
- Respectful, Non-Discriminatory Treatment
- Fair Labor Provisions
- Whistleblower Protection
Job Types: Full-time, Permanent
Salary: Up to Php40,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Quarterly bonus
