About Lexsynergy: Lexsynergy is a team passionate about domain names and online brand protection. Our clients span the globe and include: major financial institutions, telecommunication companies, internet service providers, retail chains, and intellectual property law firms. Our clients entrust us with their global domain name portfolio knowing that we pride ourselves on our hands-on client services and level of expertise within the domain management industry. We have offices in London, San Diego, and Johannesburg.
Learn more about our company at Lexsynergy.com
Role: Customer Support – Domain department
Position Responsibilities: If selected for this role, you will be handling general support queries, DNS queries, and all domain support related matters. You must be able to perform well under pressure and ensure swift and accurate resolution of any operational and/or technical issues. You must be presentable, respectful, and well mannered. Due to the nature of this role, you may be required to work during certain evenings to support client changes outside of core business hours. This will also require you to have a stable internet connection at home.
Required Skills:
- Knowledge of the internet and its workings, including: Registry, registrar, and registrant relationships;
- Domain name management;
- Understanding of Basic DNS and name servers; and
- SSL knowledge (advantageous).
- Provide prompt and polite support via tickets, or support phone calls.
- 1-2 years’ experience in the domain or ISP related industry.
- Perform miscellaneous duties as assigned.
- Excellent written and verbal communication skills in English.
- Outstanding customer service skills in any situation.
- Ability to troubleshoot a variety of domain issues.
- Time management skills.
- Able to pay attention to detail.
Perks:
- Private Medical Aid
- 30 days paid leave per year excluding bank holidays
- Pension
- Mobile phone and contract (after probationary period)
- Remote work for UK staff
- This is a great opportunity to join a company that is experiencing growth in its market.
- Casual environment
- Team building events
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
